Ratna Silver House is a premier jewelry manufacturer and retailer specializing in 100% authentic 925 hallmark sterling silver jewelry, 999 pure silver pooja articles, kadas, chains, rings, and certified natural precious gemstones. We cater to retail customers across India and provide direct factory B2B wholesale manufacturing.
Is your silver 100% authentic and 925 hallmarked?
Yes! Every silver article and piece of jewelry carries an authentic 925 hallmark stamp guaranteeing 92.5% pure silver content. All our 999 silver coins, bars, and pooja idols are certified with 99.9% fine silver purity.
How do I choose the correct ring or kada size?
You can refer to the size guide available on each product page or connect with our master jewelry concierge on WhatsApp at +91 89811 92800 for personal sizing assistance before ordering.
Do your natural gemstones come with lab certificates?
Yes. All our precious and semi-precious gemstones (Ruby, Yellow Sapphire, Blue Sapphire, Emerald, Pearl, etc.) are 100% natural, untreated and accompanied by authorized gemological laboratory test certificates.
Shipping & Insured Delivery
How long does delivery take across India?
Orders are processed and dispatched within 24 to 48 hours via leading express insured courier partners (Blue Dart, Delhivery, DTDC). Metro cities typically receive deliveries within 3 to 5 business days, while rest of India takes 5 to 7 days.
Do you offer free shipping?
Yes! We offer FREE insured express shipping on all retail orders above ₹999 across India.
How can I track my shipment?
As soon as your package is dispatched, we send you an automated email and SMS with the tracking AWB number and courier link. You can also track your shipment anytime from the My Orders section.
Returns & Easy Exchange
What is your return & exchange policy?
We provide a hassle-free 7-day return and exchange policy on all standard jewelry pieces if you receive a damaged, defective, or incorrect item. The item must be unworn, in its original luxury velvet box, with tag intact. Please record a clear 360-degree unboxing video upon opening.
Can I cancel my order?
You can cancel your order directly from your account dashboard anytime before it is dispatched. Once shipped, standard return policies apply upon receipt.
B2B Wholesale & Custom Manufacturing
How can retailers and jewelers place bulk wholesale orders?
We supply jewelry retailers, boutiques, and corporate clients with direct factory B2B rates, tiered volume discounts, and full GST tax invoices. Contact our B2B trade desk on WhatsApp at +91 89811 92800 or email support@ratnasilverhouse.com for our wholesale catalog and pricing.
Do you offer custom 3D CAD jewelry manufacturing?
Yes! Our in-house design studio creates custom 3D CAD models, master rubber molds, and precision casting for customized pendants, rings, kadas, and corporate commemorative silver coins with low minimum order quantities.
Payments & Security
Is my payment secure?
Yes. All transactions are protected by 256-bit bank-grade SSL encryption powered by certified payment gateways (Razorpay). We do not store any credit/debit card numbers or UPI PINs on our servers.
What payment options are supported?
We accept all major payment modes: UPI (Google Pay, PhonePe, Paytm, BHIM), Credit & Debit Cards (Visa, Mastercard, RuPay), Net Banking (50+ banks), and Direct NEFT/RTGS for B2B wholesale orders.
Still Have Questions?
Our jewelry concierges and gemstone specialists are here to assist you with inquiries, custom sizing, and bulk orders.
